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FAQs

Frequently Asked Questions

Easily find the right answer to your questions regarding frequently asked questions.
If at any time during your visit you have questions, don't hesitate to call (800) 323-9523 or send us an email at .

Ordering Overview:

Does Precision Roller accept phone, fax and email orders?

How long will it take to receive my order?

Do you have a minimum order?

Do you accept purchase orders from Government Agencies or Educational Institutions?

Does Precision Roller offer any type of Reseller / Dealer or dealer discount program?

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Returns (RMA) Overview:

How can I exchange or get a refund for a product under The Precision Guarantee?

When will my exchange or refund request be processed?

I chose a refund rather than an exchange. How will I receive my refund?

The shipper has returned my order/package to Precision Roller. What happens now?

Payment Overview:

What forms of payment do you accept?

May I pay using a check, cashier’s check or a money order?

Does Precision Roller offer credit terms for my business?

I’m outside the USA. What payment methods are available?

I’m paying for my order with a credit card. Will my card be charged immediately?

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Sales Tax Overview:

Does my order qualify for sales tax?

How is tax calculated?

What is a resale sales tax exemption?

How can I submit a resale exemption certificate?

If I need another type of sales tax exemption, or if I want to sign and submit my form manually, how do I do that?

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Shipping Overview:

What orders qualify for free shipping?

What shipping methods are available?

How are shipping costs determined?

How long will it take to receive my order?

What are typical delivery times for FedEx?

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Contact / Account Overview:

I forgot my password and/or username, how can I find it?

Can you tell me my customer number?

How do I update my password, e-mail address and other account information?

When I try to check my order status, the link takes me to the log on page.

I have multiple addresses I ship to or I’m a dealer and drop ship to multiple addresses! How do I manage my addresses?

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Credit Overview:

How do I establish credit terms for my business?

General Questions
For all other general/miscellaneous inquiries such as: account information, ordering (including rush processing), shipping, or assistance with a recently-placed order, please direct your correspondence to our customer service or fill out our online contact form. If you prefer, you may email us through your default email handler at .

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